Service Deliver Manager

Dear Candidate

Tata Consultancy Services is hiring for

Service Delivery Manager

Experience : 5-12 Years

Location : Mumbai

WALK IN DRIVE DATE : 8-11-2025

WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra, 400601

Roles and Responsibilities :

Experience in Service Delivery / Program Management role

Service Delivery Manager should work on multiple projects or initiatives.

Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Building strong relationships with teams, clients,COE's and other stakeholders

Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.

Good Understanding of SOW,Scope,Risk Mgmt

Monitoring & Tracking Service SLA and Risk Management

Closely worked with Team / Leads and ensure timely delivery

Weekly / Monthly Status Reporting to Customer and TCS leadership team

Monitoring Compliance of all Security tools

Yearly Customer Satisfaction Survery

Regards,

S.Shanbaga

Tata Consultancy Services

Human Resources TAG CSP