Support Engineer

Engineer Support

Let's be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing

This role will see you operate in complex environments while maintaining the ID's. You are required to be a proactive and client-centric player to ensure timely resolution is provided by managing requests through to successful completion. And you'll be part of this by influencing our client satisfaction through being professional, detail orientated and client motivated.

Mandatory Skills :

• Willingness to work in 24 / 7 environment supporting international clients
• Great communications Skills – written and verbal English skills
• Using ticketing tools / system working in a 24 / 7 environment
• Knowledgeable in PowerShell Scripting and Windows Automation.
• Knowledgeable and proficient with information security principles associated with Access Management programs and processes; some include :
• Broad experience in account / access provisioning (create / modify / delete requests) on the following : Active Directory Users and Groups; Exchange mailboxes, Azure, O365, PowerShell scripting.
• Adhering to and maintaining (drafting new, drafting updates etc.) Access Management policies, standards, and procedures.

Preferable Skills :

Interpersonal Skills :

Circana Behaviors :

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role :

Location

This position can be located in the following area(s) : Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

Skills Required

Ticketing Tools, Active Directory, windows automation , Powershell Scripting, Access Management