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Production Support Service Engineer FIS Quantum / Echos / SWIFT Systems

Production Support Service Engineer FIS Quantum / Echos / SWIFT Systems

Talent SocioBangalore
30+ days ago
Job description

Job Description :

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion

Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities :

  • Financial Systems Support
  • Provide end-to-end support for FIS Quantum and Echos treasury management systems
  • Maintain static data within the Quantum environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
  • Learn internal systems to provide comprehensive end-to-end support to users
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements

Technical Operations :

  • Apply strong Oracle / SQL Server database expertise to maintain system performance
  • Author and optimize SQL queries for data extraction and reporting
  • Apply working knowledge of the Quantum data model to troubleshoot complex issues
  • Work with Golden Gate and Datapipelines technologies for data integration
  • Support integration points between FIS systems and Oracle Fusion AGIS / GL modules
  • Utilize FIS ticketing system to manage and track support requests

    • Governance & Compliance :

  • Maintain SOPs, process documentation, and impact assessments for system updates
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensurebusiness continuity
  • Ensure financial data accuracy, SOX compliance, and internal control adherence
  • Participate in change management processes to minimize operational disruptions

    • Required Qualifications :

  • 5+ years experience with FIS Quantum and Echos treasury management systems
  • Hands-on experience in static data maintenance within financial applications
  • Proficiency in Oracle / SQL Server database concepts and SQL query authoring
  • Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum
  • Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
  • Familiarity with bank statement and cashflow interfaces
  • Experience with Cash Xplorer configuration and troubleshooting
  • Working knowledge of Golden Gate and Datapipelines technologies
  • Understanding of SOX compliance requirements for financial systems
  • Experience with FIS support tools including the FIS ticketing system

    • This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users

    (ref : hirist.tech)

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