Learning & Development Operations Specialist

Role Overview

We are seeking an organized and detail-oriented Learning & Development (L&D) Operations Specialist to manage the backend operations, systems, and processes that enable seamless execution of our learning programs. This role will play a critical part in coordinating learning calendars, managing platforms, ensuring data integrity, reporting outcomes, and enhancing the learner experience across the organization. You will work closely with the L&D team, business units, HR partners, and external vendors to ensure timely, efficient, and high-quality delivery of learning initiatives.

Key Responsibilities

1. Program Coordination and Execution Own the end-to-end coordination of training programs

— including scheduling, registrations, logistics, communication, and stakeholder alignment — to ensure smooth execution.

2. Platform and Tool Management Manage learning systems (LMS / LXP) and other digital platforms, ensuring accurate setup of learning journeys, timely content uploads, user management, and system hygiene.

3. Reporting and Analytics Track, maintain, and report key learning metrics such as participation, completion, feedback, and impact data. Generate dashboards and insights for leadership reviews and program evaluation.

4. Vendor and Partner Management Coordinate with external training partners, consultants, and vendors for program delivery, invoicing, scheduling, and feedback collection.

5. Process Optimization and Governance Standardize operational processes, templates, and SOPs across learning initiatives. Ensure compliance with internal policies, audit requirements, and data privacy norms.

6. Certification Management Manage end-to-end certification processes for various learning programs — including tracking learner eligibility, maintaining certification records, and setting up re-certification or renewal cycles as needed. Ensure timely and accurate documentation to support internal reporting, audit requirements, and employee recognition.

7. Budget and Resource Tracking Support budget management through cost tracking, forecasting, and reconciliation of training spends in collaboration with the Head of Learning & Development with finance and procurement.

Qualifications & Skills

• 6–10 years of experience in L&D operations, program coordination, or HR shared services, preferably in a fast-paced or tech-driven environment
• Hands-on experience with Learning Management Systems (LMS) and / or Learning Experience Platforms (LXP), with a solid understanding of content setup, user management, and reporting
• Strong proficiency in Excel, dashboarding, and reporting tools, along with the ability to analyze learning data, extract insights, and present recommendations for continuous improvement
• Excellent organizational and coordination skills with the ability to manage multiple learning programs, timelines, and stakeholders simultaneously
• Working knowledge of learning technology infrastructure — including virtual lab setup, cloud-based environments (e.g., AWS, Azure), and tools needed for technical or hands-on training sessions
• Effective communication and stakeholder management skills to collaborate with internal teams, external partners, and learners
• High attention to detail, process orientation, and commitment to operational excellence
• Bachelor's degree required; background in Human Resources is preferred

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Skills Required

Excel