Relationship Manager - Credit Cards

Job Summary :

We are looking for a dynamic and customer-focused Relationship Manager – Credit Cards to drive the acquisition, retention, and growth of credit card customers. The ideal candidate will be responsible for managing relationships, driving card sales, enhancing customer experience, and ensuring portfolio quality.

Key Responsibilities :

• Identify and acquire new customers for credit card products through field visits, referrals, leads, and cross-selling.
• Maintain and grow relationships with existing credit card customers to ensure usage, retention, and customer satisfaction.
• Explain product features, benefits, and eligibility criteria clearly and confidently to customers.
• Achieve monthly sales targets for card issuance and usage.
• Collaborate with internal teams like operations, risk, and customer service to ensure smooth onboarding and servicing.
• Monitor credit card usage behavior and suggest upgrades or value-added services.
• Address customer complaints, queries, and provide timely resolution.
• Ensure compliance with KYC norms, credit policies, and company guidelines.
• Maintain accurate records of customer interactions, applications, and follow-ups in CRM systems.

Qualifications & Skills :

Essential :

Desirable :

Performance Metrics :

Skills Required

Credit Card Sales, Finance, Client Relationship