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Senior Ticketing & Reservations Executive
Kata TravelsNew Delhi, Delhi, India4 days ago
Job descriptionPrepare and reconcile BSP / ARC reports, settlements, and weekly remittances Maintain ticketing logs and payment records Manage ADM / ACM disputes and coordinate with airlines for waivers Validate commissions, markups, and incentives Provide monthly reporting to the finance team Liaise with airline representatives for fare overrides, waivers, and approvals Resolve ticketing discrepancies, involuntary changes, and schedule disruptions Manage group quotations and seat blocks with airlines Support agencies, corporate clients, and passengers on ticketing issues Process cancellations, changes, refunds, and EMDs (seats, meals, baggage, etc.) Ensure compliance with airline and IATA regulations 3 years of experience in airline ticketing or travel agency operations Advanced proficiency in Amadeus and Sabre (mandatory) Strong knowledge of fare construction, exchanges, and refunds Hands-on experience in BSP / ARC reconciliation Familiarity with ADM / ACM handling and dispute resolution Understanding of NDC , LCC , and EMD workflows Excellent communication and problem-solving skills Ability to work independently and meet weekly targets Experience with queue automation or ticketing scripts Exposure to multi-currency or multi-country ticketing Background in group ticketing or consolidator operations Bilingual skills (Spanish / English) Job Type : Full-time (On-site) Location : Sector 7, Dwarka, New Delhi Working Hours : 09 : 00 A.M. to 06 : 00 P.M.
An exciting opportunity for an experienced Senior Ticketing Agent with strong command over Amadeus and Sabre , GDS fare construction , reissues / refunds , and BSP reconciliation .
The role involves managing international and domestic air bookings, ensuring ticketing accuracy, and supporting both B2B and B2C travel operations.
🔧 Key Responsibilities
Ticketing & GDS Operations
- Issue, reissue, revalidate, exchange, void, and refund tickets via Amadeus and Sabre
- Manage FIT and group bookings for international and domestic sectors
- Verify published, private, net, and negotiated fares
- Apply fare rules, endorsements, penalties, and baggage regulations
- Handle queues, schedule changes, and NDC / LCC ticket issuance
- Assist sales and operations teams with fare searches and itinerary support
Financial & BSP Reconciliation
Airline & Supplier Coordination
Customer Support
💼 Required Skills & Experience
🌟 Preferred / Nice to Have
📍 Job Details
If you have advanced expertise in airline ticketing and thrive in a fast-paced, global travel environment, we’d love to connect.
👉 Apply via LinkedIn or send your CV to info@katatravels.com .
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Reservation Executive • New Delhi, Delhi, India
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