Salesforce Business System Analyst

About CloudFulcrum :

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services. We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.

Key Responsibilities :

• Experience 6 years of experience as a Salesforce Business Analyst , with a proven track record in marketing and technology environments.
• Ability to communicate effectively and interact with cross-functional teams.
• Hands-on experience on Sales and Service Cloud.
• Strong knowledge on Business process Lead to cash & Renewal process process.
• Must have experience in Renewal Management, Order Management, Service Contract and Entitlement management.
• Should have experience in Partner Portal, Deal registration process,Opportunity and forecast management.
• Knowledge on Partner, Channel, MSP business in a SaaS industry is preferred
• Should have the configurational knowledge of the salesforce platform like workflow, flow, basic salesforce configuration basic salesforce configuration
• Good to documenting and functional flow diagram
• Able to work directly with business to gather the requirements.
• Ability to work with Technical, QA, Scrum / project Managers.
• Must have BSA's experience as writing Jira story, prepare documentation, Impact Analysis, Root Cause Analysis
• Translate the business requirement to the technical team.
• Facilitate User Testing, Planning and execution.
• Self-starter, motivated, well-organized.
• Good listener, Willing to learn new things and thrive in a fast paced team environment.

Skills Required

Order Management, Root Cause Analysis, Impact Analysis, Salesforce Configuration, Service Cloud, partner portal , Jira