Salesforce Platform Analyst
Dextara DatamaticsHyderabad, Republic Of India, IN22 hours ago
Job description6+ years of total experience , with at least 4 + years as a Salesforce Business Analyst . Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities . Hands-on experience in Salesforce configuration and customization. Proven experience in requirements gathering, process documentation, and business analysis . Excellent communication, presentation, and stakeholder management skills. Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio . Detail-oriented, adaptable, and proactive in delivering results. Strong problem-solving and analytical skills.
Role : Salesforce Senior Business Analyst
Location : Hyderabad (Hybrid)
Experience Required : 6+ years (with minimum 4+ years as a Salesforce Business Analyst)
Preferred Certifications : Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I
Roles and Responsibilities :
- Partner with business teams to gather, analyze, and document functional & non-functional requirements.
- Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.
- Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) .
- Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding.
- Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports .
- Perform business process modelling, data modelling, and system analysis to design scalable solutions.
- Identify, troubleshoot, and resolve Salesforce issues using established best practices.
- Collaborate with cross-functional teams to align business goals with Salesforce capabilities.
- Support user acceptance testing (UAT), training, and post-deployment support.
Required Skills & Qualifications
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Salesforce Analyst • Hyderabad, Republic Of India, IN
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