Salesforce Business Analyst

Dextara Datamaticshyderabad, telangana, in

1 day ago

Job description

Role : Salesforce Senior Business Analyst

Location : Hyderabad (Hybrid)

Experience Required : 6+ years (with minimum 4+ years as a Salesforce Business Analyst)

Preferred Certifications : Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I

Roles and Responsibilities :

Partner with business teams to gather, analyze, and document functional & non-functional requirements.
Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.
Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) .
Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding.
Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports .
Perform business process modelling, data modelling, and system analysis to design scalable solutions.
Identify, troubleshoot, and resolve Salesforce issues using established best practices.
Collaborate with cross-functional teams to align business goals with Salesforce capabilities.
Support user acceptance testing (UAT), training, and post-deployment support.

Required Skills & Qualifications

6+ years of total experience , with at least 4 + years as a Salesforce Business Analyst .

Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities .

Hands-on experience in Salesforce configuration and customization.

Proven experience in requirements gathering, process documentation, and business analysis .

Excellent communication, presentation, and stakeholder management skills.

Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio .

Detail-oriented, adaptable, and proactive in delivering results.

Strong problem-solving and analytical skills.

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Salesforce Analyst • hyderabad, telangana, in