Service Manager - Bengaluru / Pune

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets : energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Reports to : Sales & Service Manager

Supervises : Reliability Engineers / Service Engineers

Key Relationships : Internal and external stakeholders across operations, sales, and customer service functions.

The Service Manager will work with the front-line sales forces and Customer's Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following :

Create and Maintain Equipment Database :

• Track MTBF for the specific customer accounts, especially for bad actor equipment's
• Provide reports, which include graphs showing MTBF improvement trends.
• Provide activity reports listing all 'bad actors' by customer sites, for existing and new project sites.
• Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.

Provide Root Cause Analysis and Make Recommendations for Improved MTBF :

Additional Duties :

Key Competencies

Additional Information

Why John Crane

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)

Skills Required

Pumps, Root Cause Analysis, Mechanical Seals, Compressors, Mechanical Engineering, Rotating Equipment