Assistant Manager, Service Delivery

Greetings from ReSource Pro!!! .

Job Description

Job Title :

Assistant Manager, Service Delivery, India

Working Experience :

Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper).

Department :

Service Delivery Unit

Minimum Qualifications :

Graduation

Purpose of the Position :

• In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate.
• In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
• In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce.
• Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met.
• Identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities :

Oversee on-boarding of new clients.

identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Competencies, Skills and Behaviors :

Shift Timings :

Regular Shift - 7 : 00 AM to 4 : 00 PM | 7 : 30 AM to 4 : 30 PM | 8 : 00 AM to 5 : 00 PM | 8 : 30 AM to 5 : 30 PM

Real-Time Shift - 6 : 30 PM to 3 : 30 AM | 7 : 30 PM to 4 : 30 AM | 8 : 30 PM to 5 : 30 AM | 9 : 30 PM to 6 : 30 AM

Contact Scope :

Email : henry_roshan@resourcepro.in