India Service Ops Manager

Description and Requirements

Job Description :

India Service Operations Manager will work closely with India Region Leader and Tower Leaders to enable tactical and strategic initiatives for improving process capability and efficiency, while reducing operational expenses (OPEX) for India. He / She will forecast Repair interventions and subsequent cost implications, implement mechanisms to track and monitor actual performance vs forecast and deepdive to understand factors, contributors and influencers for variation between actual performance and forecast for operational and financial KPIs. He / She will work with 1) CEC Leaders to track and manage customer experience measured by survey response, 2) with Supply Chain team to manage consumption , redemption and logistics usage within committed target and year on year comparison guidelines, 3) with WW teams to adopt, enhance and implement new PBI reports and global mechanisms / initiatives and 4) Finance counterparts to track and manage usage along with validation and approval for key invoices and support appropriately for reclass and financial adjustments in ledger and leadership review slide set.

The incumbent candidate will need to have extensive knowledge of working with data to generate insights, extrapolate or predict future patterns based on historical information and influencing factors. Knowledge of MS Excel , MS PowerPoint and Power BI is a must. Knowledge of SQL and Python is an advantage. He / She should have knowledge of Lean and six sigma concepts including 5 Why, RCA, Control Charts, correlation & regression analysis and FMEA etc.

From soft skill perspective, He / She should be able to communicate comfortably with both Executive Leaders and grass root employees and should have good negotiation and conflict management skills. While this is an Individual Contributor (IC) role, He / She is directly responsible to manage productivity and outcome for few contract employees. Preference will be for candidates who are / were part of teams with members from multiple countries and have experience of working with diverse and multi culture stakeholders.

Educational Qualifications : Preferably Graduate / Diploma with relevant experience.

Work Timings : Work From Office ( Flexible start time)

Experience : At-least 9 years of work experience. Preferred if 3 to 4 years of experience in Personal Computer / Electronic Product Industry.

Expected date of joining : Immediate Joiners preferred.

Skills Required

Control Charts, Sql, Power Bi, Ms Excel, Ms Powerpoint, Fmea, Python