Application Support Lead

Java Application Support Lead

Years of Experience : 6-10 Years

experience

Notice Period –Immediate - 30 Days

Responsibilities :

We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix / Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities :

Act as the support lead for application support activities

Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL / SQL, and Unix environments

Act as the point of escalation for priority incidents and drive root cause analysis

Provide L2 / L3 support for a complex, Java-based global application

Lead investigation and resolution of production issues

Support deployment and release activities for upcoming versions

Collaborate with the onshore team and guide offshore support engineers

Ensure timely and quality resolution of incidents within SLA

Maintain and update operational documentation, support runbooks, and issue logs

Prepare and deliver weekly / monthly operational reports in PowerPoint (ticket trends, open / closed status, incident types, etc.)

Requirements :

Strong Java troubleshooting and debugging skills to analyse and resolve application issues

Knowledge of Servlets, JSP, and JDBC for application issue triaging

Experience with Oracle 19c – SQL / PL-SQL scripting, performance tuning, and DB monitoring

Familiarity with IBM Liberty and Tomcat for app deployment and monitoring

Proficient in Unix / Linux (RHEL) – log analysis, cron jobs, shell commands

Experience with Shell Scripting (C-shell / Bash) for script execution and basic debugging

Working knowledge of C / C++ executables and their role in batch processing

Understanding of frontend debugging using HTML and JavaScript.