SAP CLOUD ALM (Application Support)

Key responsibility

Independent thinker who is naturally curious about how process and systems work, understands the importance of planning before starting a new project, able to effectively execute the plan, think out of the box solutions to remove roadblocks, and keeps stakeholders and project members well-connected with status, milestones and challenges faced

Collaboration with Global stakeholders for Business requirement and deployment strategies.

Collaborate / Coordinate with support / project teams, technology teams, and Ops teams to drive projects / programs / initiatives to successful completion.

Track progress against defined goals / milestones, and communicate updates across all levels in Operations, Program.

Actively look out for opportunities for process improvement, remove process redundancies, and enhance quality of output for systems and people.

Ensure that relevant documentation, plans, reports, etc. related to assignments are maintained and shared with project teams, stakeholders, and Leadership

Qualifications : - B.e / B Tech / MASTER’S IN COMPUTER SCIENCE, Electronics, Relevant technical Certification

Technology Skills and Project Experience :

Skills Summary :

SAP Cloud ALM,

Solman 7.2

SAP Application Support- SAP S4Hana, S4Hana Cloud, Datasphere, SAP Integration Suite (CPI), SAP BTP and other cloud services

Experienced in monitoring complex SAP landscapes with heterogeneous system integrations

Experienced in setting up SAP Cloud ALM environment, Mandatory Configurations etc.

Experienced with different E2E Business Processes and monitoring setup

Expertise in Integration and Exception monitoring setup for SAP and Non-SAP applications

Setting up of Health Monitoring, Real User Monitoring, and other monitoring features

E2E Monitoring setup across SAP and non-SAP components

Integration of Cloud ALM with ticketing tools like Service Now etc.

Good to have Open Telemetry experience / Knowledge

Knowledge of SAP CHARM, Test Management functionalities and workflow.

SAP functional and ABAP knowledge

Typical tasks :

All type of monitoring setup in SAP Cloud ALM and Solman

BPMON dashboards

Cross Database Comparison

BPMON Capabilities

Alerting

End-to-End Monitoring setup

EWA setup and troubleshooting

Setting up SAP support

Setting up monitoring objects

Reports / Custom monitoring KPIs

Business Process Analytics

Business / Soft Skills :

Must have solid presentation, communication (on complex technical solutions) and inter-personal skills.

Ability to work effectively with globally dispersed stakeholders from business.

Ability to manage multiple priorities in a fast-paced environment.

A data-driven mindset, Ability to clearly communicate complex business problems and technical solutions.

Ability to manage and make decisions about competing priorities and resources.

Ability to delegate where appropriate

Must be a strong team player / leader