Application Support Specialist

JD

Experience required - Minimum 5 Years

Job Location - Chennai, Hyderabad, Bangalore

Technical Support Requirements :

Build, maintain and troubleshoot business rules

Build, maintain and troubleshoot custom print forms

Manage user groups and permissions

Manage versions and releases

Monitor system performance, logs etc.

Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.

Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass

Manage reporting database and data warehouse

Business rule writing for new issues that arise per the Market and the business model

Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.

Business Support Requirements :

Run Hotlist daily

Build and maintain Crystal Reports for scheduler

Run monthly survey reports

Maintain service passwords at vendor and in LOS

Maintain business contacts in LOS (payees, employees, etc.)

Build ad-hoc reports

Collaborate with cross-functional partners to ensure alignment on priorities.

Technical Skills Required :

Technical Troubleshooting

Business line knowledge (Banking / Consumer Lending)

Microsoft SQL server

Windows OS

Monitoring Tools – Solarwinds, BOTs

Documentation – ServiceNow, Confluence

Microsoft Office, Office 365

Understanding of networking, firewall, IP segmenting, whitelisting etc.

Disaster Recovery, BCP

IIS, (Apache Tomcat is plus)

Incident / Change Management

Vendor Management

Tools and Software Used :

ServiceNow

Window troubleshooting tools

Confluence

Mortgage platforms

Appraisal Platforms

Document share platforms

Application monitoring platforms (SolarWinds)

Microsoft Office tools