Application Support Engineer

Application Support Engineer

Exp. Range : 6 to 10 years

Job Description

What does a successful Application Support Engineer will do?

As an experienced member of our ESF / Communicator Open AppOps team, you will be responsible for effective management and maintenance of the ESF / Communicator Open application and ensure the reliability, availability, and performance of our systems. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in scripting, Dynatrace, Splunk, Azure, Kubernetes and be capable of analyzing and solving complex production issues and performing the root cause analysis.

What you will do :

Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation.

Alerts and monitoring (Splunk and Dynatrace)

Discuss technical issues with business analysts and developers.

Build and optimize SQL queries to run on large databases efficiently

Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.

Install, configure and maintain PKS – Kubernetes Web Services environments.

Perform Root Cause Analysis.

Participate in application performance testing and troubleshooting across whole software and hardware stack.

Recreate problems locally and able to debug the code to identify underlying defects.

Perform technical evaluation of the defects.

Understand the impact of changes across the application.

Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively

Identify possible points of failure in the infrastructure / applications and improve / resolve the identified vulnerability.

Confluence Knowledge articles / documentations

Automate the repetitive task to minimize manual efforts

What you will need to have :

Bachelor’s degree preferably in Information Technology, Computer Science, Electrical / Computer Engineering, or related field

Overall, 6-10 years of experience.

Experience working with Web Services based architectures (REST APIs, Springboot, J2EE architecture, Springboot), PKS – Kubernetes or Cloud based environments

Experience working on monitoring tools like Splunk, Dynatrace, Moogsoft.

Experience working on Kubernetes

Strong troubleshooting and problem-solving skills

Experience with Modern scripting language like Python

Knowledge of CI / CD (Continuous Integration / Continuous Delivery) process, Agile methodologies, Jenkins, Git and Middleware Technology

Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk, Python, Selenium)

Fintech market experience.

Familiar with Network architecture (Apigee, Firewalls, Network diagrams)

Ability to multi-task demonstrating flexibility to easily adapt to changing business priorities.

Good report generation skills.

Awareness / experience of ITIL standard methodologies, ITIL Foundations certification or higher, a plus

Flexible to work in shift or weekend on business demand.