Customer Service Representative - Distribution

Job description

• To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.
• Generating MIS reports on a weekly and monthly basis (sales report etc) Also provide inputs for reporting from time to time.
• Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
• Ensure efficient order management through designed tool.
• Monitor the progress and ensure complete execution of the order till delivery to customer.
• Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
• Support Key Account Managers / Sales Managers / Unit Head to achieve monthly / quarterly and yearly targets of the business unit.
• Create and update Customer & Product master in the system.
• Implement various customer and distributor engagement initiatives from CS point of view.
• Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
• Hands-on to use multiple platforms for efficiency.
• Identify and implement process improvements.

Skill Set

KPIs

Education & Experience

Skills Required

Taxes, Contracts