Customer Service Representative

Join Envalior - Imagine The Future!

Are you passionate about Customer Service and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Customer Service Representative to join our India Commercial team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

IMAGINE THE FUTURE WITH ENVALIOR

As our Customer Service Representative, you will be responsible for the defining, setting up, and running a company-wide long-term awareness and training program, the role helps in fostering a culture of cybersecurity awareness among employees.

Your key responsibilities will be

Customer Service

• Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
• Practices / procedures that best meet customer’s needs & at the same time be consistent with corporate requirement. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
• Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches.
• Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
• Keep track of complaints in the system and ensure that customer is well communicated.
• Ensuring FG Inventory Levels at W / H’s
• Tracking Forecast received from Customers / BDM’s and follow up for orders based on the forecast.
• Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
• Tracking of Proof of Exports for Physical Exports & Sez.
• Driving the CSL implementation with customers
• Convincing and Onboarding customer on Customer Portal.
• Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

Responsible for the customer sales prices.

Responsible for processing sales orders,Debit / Credit notes / Return orders including checks on availability, allocation and credit limit.

Responsible for entering orders on the back order list.

Responsible for the timely preparation of order confirmations and dispatch details to customers.

Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).

Initiate workflow for Customer Master creation / extension / changes in PANDA tool / Sharepoint

Requirements

THE IDEAL CANDIDATE

Benefits

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at jyotsana.srivastava@envalior.com.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players : DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.