Resolve queries with professionalism and empathyMaintain accurate records and follow up on issuesCollaborate with internal teams to ensure smooth resolutionsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods / toolsAnalyzing customer needs and recommending products based on those needs.Meet personal / customer service team sales targets and call handling quotasFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersComfortable working night shifts (US hours) from officeEducation
Bachelor of Commerce (B.Com), Bachelor of Arts (B.A)
Skills Required
Communicate with customers via phone, Fluent in spoken and written English, Strong interpersonal and problem-solving skills, Basic computer proficiency