Customer Service & Operations Delivery Analyst

We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery Analyst

• Take on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation
• We'll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processes
• This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs
• We're offering this role at an associate level

What you'll do

As a Customer Service & Operations Delivery Analyst, you'll be analysing and interpreting how changes to the business operating model will impact existing procedures. You'll provide recommendations and your expertise to a bank-wide stakeholder network, and you'll be acting as an internal consultant to enable and inform effective standards, processes and controls.

Day-to-day, You'll Be

The skills you'll need

We're looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you'll be able to build robust working relationships with internal and external stakeholders.

You'll also have experience in using project management methodologies, such as Prince 2 and P3M.

In Addition, You'll Need

Skills Required

Prince 2, Process Management, technology governance