Customer Service & Operations Analyst DSARS

Join us as a Customer Service & Operations Analyst for DSARs

• We'll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines
• This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• We're offering this role at senior analyst level

What you'll do

You'll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. You'll do so by accurately collecting the required information from customers and the business and you'll actively participate in initiatives to improve customer service, processes, and procedures.

You'll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. You'll also analyse queries accurately and raise with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders, you'll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs.

You'll Also

The skills you'll need

We're looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.

You'll Also Demonstrate

Skills Required

Gdpr, Data Architecture