Delivery Manager

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Strong Telecom Knowledge with Mobile and Fixed Network
• ITIL Certified / Knowledge
• PMP Certification
• Strong Leadership + Management Skills
• People Management Skills,
• Conflict Management
• Time Management
• Service / Quality Mindset,
• Analytical skills,
• Operations Management Skills
• Customer / Cross functional Stakeholders Management Skills,
• Excellent Communication and interpersonal Skills

Responsibilities

Main Objectives : -

Experience : 14yrs to 16yrs

Skills Required

Delivery, People Management, Delivery Manager, Leadership