Customer Service & Operations Credit Delivery Team Manager

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job Description

Join us as a Customer Service & Operations Credit Delivery Team Manager

• This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities
• You'll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
• You'll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs
• We're offering this role at associate level

What you'll do

We'll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You'll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you'll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you'll :

The skills you'll need

To succeed in this role, you'll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking.

You'll also need :

Skills Required

technology governance