Customer Experience Analyst
ConfidentialNoida30+ days ago
Job descriptionCollaborate with internal stakeholders customer service teams, to ensure a unified approach to customer experience. Communicate complex analytical findings and insights to non-technical stakeholders in a clear and actionable manner.
Job Responsibilities :
- Problem Solving & Continuous Improvement
- Identify areas for improvement in the customer experience and develop action plans to address them.
- Work collaboratively with cross-functional teams to implement customer-focused solutions and improvements.
- Monitor and evaluate the effectiveness of implemented changes and continuously seek opportunities for further enhancements.
Stakeholder Management :
Skills Required
Continuous Improvement, Stakeholder Management, customer education, Problem Solving
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Customer Experience • Noida
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