Customer Experience Expert

Personal Shopper is a frontend customer facing profile into sales & retail operations. Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends.

PRINCIPLE ACCOUNTABILITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends / Assisted image makeovers / customized buying.
• To be the single point of customer service before, during, and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Educate non-members about the membership programs and encourage black card enrollments

SUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURS

Minimum 12th Pass - Fashion / Retail / Aviation / Hospitality or industry-related degree will be preferred.