Major Account Manager

POSITION OVERVIEW

The Major Account Manager (MAM) – Defence & MHA and will focus on proactively selling Trend Micro products and services into above accounts. The Major Account Manager will drive to meet and exceed quota by engaging customers directly, leveraging and partnering with resellers and Global System Integrators.

PRIMARY RESPONSIBILITIES

• Act as the account lead for assigned accounts based on the Client Value Proposition
• Work closely with clients to identify needs, planned initiatives, business directions, and act as trusted adviser and advocate on best practices and solutions to address the clients' IT and Cybersecurity goals and objectives
• Provide back up and support to client teams where required
• Recognized as the go-to person internally on the own client portfolio
• Partner internally with cross-functional teams – such as Technical, Regional Account Managers, Marketing – to understand customer goals and key performance metrics
• Pro-actively engage and drive opportunities with respective enterprise customers
• Develop and manage a reliable forecast and ensure disciplined use of Trend Micro sales forecasting, account plans and customer relationship tools
• Maintain sound knowledge of the industry, trends and the competitive posture of Trend Micro and other industry leaders regarding software product offerings and support services

SECONDARY RESPONSIBILITIES

EXPERIENCE

Skills Required

Account Management, Cyber Security, Marketing