ServiceNow Developer

The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.

Job Responsibilities

• ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications.
• Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences.
• Help in Maintaining integration with other third-party and in-house system using ServiceNow standard connectors / custom solutions as required.
• Take part in Monitoring / process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
• Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
• Prepare process flow and user guide, KB documents based on the needs of the incidents , activities
• Building Test cases using ATF or create testing documents and convert to ATF as required.
• Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
• Support business users with any functional related queries, post-delivery of the business requirements as and when needed
• Support in addressing urgent / priority incidents as part of On-call.

Job Requirements