Group Account Manager
ConfidentialMumbai8 days ago
Job descriptionClient Relationship Management : Act as the escalation point for client issues, manage expectations, and maintain high levels of trust and communication. Delivery Ownership : Lead daily job scheduling, track progress, and ensure timely, error-free delivery of creatives. Process Discipline : Enforce standard briefing formats, QC checklists, and internal protocols to maintain delivery hygiene. Account Growth : Identify upsell and cross-sell opportunities in partnership with the growth teams; track revenue consistency and work frequency. Team Leadership : Mentor servicing executives, conduct regular reviews, and drive a culture of accountability, agility, and collaboration. Pitch & Onboarding Support : Contribute to pitch prep and onboarding new clients; assess feasibility and internal readiness for new accounts. Cross-functional Coordination : Work closely with copy, design, video, digital and strategy teams to align on timelines, priorities, and delivery expectations. Client Perception Management : Ensure the agency is seen as dependable, responsive, and solutions-first in all client interactions.
Skills Required
Content, Video, Communication
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Account Manager • Mumbai
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