Product Manager - Cross sell

Key Responsibilities :

• Design and own the end-to-end  cross-sell product strategy  via  call center and contact center channels .
• Collaborate with marketing, data, and operations teams to create  targeted outbound campaigns  for existing customers.
• Identify customer segments and personalize offers based on lifecycle behavior and product holding.
• Monitor and analyze call center performance metrics : conversion rates, lead penetration, talk time, quality, and sales KPIs.
• Develop training and scripts for telesales agents to ensure strong product communication and objection handling.
• Coordinate with IT / Tech teams to streamline dialer strategies, lead management, and CRM integrations.
• Ensure full compliance with  IRDAI guidelines  and internal policies on customer communication and product suitability.

Skills Required

Product Management, Telesales, Crm, Lead Generation