Process Trainer

The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced environment with quick adaptability to change.

Training & Development Responsibilities

• Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations, and visual aids
• Plan classroom trainings, e-learnings, and other computer-aided instructional technologies, simulators, conferences, and workshops
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System
• Evaluate trainees throughout training by administering assessments and activities, followed by feedback
• Check logistical requirements (classroom booking, training material, etc.) before beginning a program to ensure smooth implementation
• Participate in client calls regarding updates on new products and development

Training Need Identification

Content Design

Policy Responsibilities

Other Training Responsibilities

Qualifications & Job Expectations

Skills Required

e-learning, Training Delivery, Quality Management System, Content Creation