Trainer

Ecommerce Client  hiring a Trainer to deliver training for domestic voice support team.

Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.

Key Responsibilities :

• Conduct onboarding & process training for voice support teams
• Deliver soft skills & communication sessions
• Monitor trainee performance and provide feedback
• Conduct  Training Needs Identification (TNI)  to evaluate learning requirements.
• Facilitate or participate in  Train the Trainer (TTT)  programs to maintain training quality and consistency.
• Assist in updating training content and tracking progress
• Support refresher training and performance improvement plans
• Work mode  – Hybrid after 3 months

Skills Required

Onboarding, Communication Skills, Soft Skills Training, TTT