Process Trainer

Lead coach and performance-manage Quality Auditors in India; set goals and development plans.

Own QA SOPs sampling plans and scoring rubrics; maintain version control and change logs.

Run weekly / monthly calibration (target 5% variance) across pods / shifts.

Conduct audits and spot checks for accuracy and policy adherence (Medallion client).

Drive RCA / CAPA with Ops to reduce repeat errors and rework.

Training tie-in : Convert top defects into short micro-learning modules and job aids; schedule targeted refreshers for affected teams.

2) Training & Enablement

Build and maintain curriculum for India : new-hire onboarding process refreshers cross-training and soft skills.

Design pre / post assessments nesting criteria and time-to-proficiency targets by process.

Run Train-the-Trainer; maintain an LMS / knowledge base with release notes and sign-offs.

Use QA data to prioritize training sprints; track impact on defect reduction.

Training tie-in : Publish a monthly Training Impact Report linking modules metric movement (e.g. severity mix repeat errors).

3) Insights Tooling & Reporting

Define and publish dashboards : Accuracy Severity Mix Repeat Errors Rework Rate FPY; slice by team / process / shift.

Partner with Product / Analytics to embed guardrails / automation that prevent common defects.

Support client audits with defensible sampling audit trails and CAPA documentation.

Training tie-in : Add training analytics (attendance assessment uplift time-to-proficiency post-training drift) to the QA dashboard.

4) Stakeholder & Compliance

Work closely with India Ops leaders for volumes / launches; align with U.S. QA / Training leads on standards.

Ensure compliance with SLAs and relevant frameworks (e.g. NCQA elements HIPAA / SOC-coordination with Compliance).

Run Monthly Quality Review (MQR) for India with trend insights and actions; feed Training Roadmap.

Training tie-in : Coordinate cross-geo curriculum alignment with U.S. team; adapt for India processes and shift realities.

Key Skills

Change Management,Core Java,Gas Turbine,General Services,Logistics & Procurement,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1