Customer Success Specialist (Digital)

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.

The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.

The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.

As a C ustomer Success Specialist in Digital Customer Success Team at Basware, you will play a pivotal role in leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention. We are looking for an individual who not only understands traditional customer success principles but also has the creativity to translate best practices into scalable and digital ways of working.

Responsibilities :

Retention Management and Growth :

• Maximize the retention by managing the health of the relationship and realizing the value in a scalable way.
• Identify and seize opportunities for account expansion and upselling within the existing customer base.

Digital Customer Relationship Management :

Data-Driven Customer Success :

Content Creation and Digital Engagement :

Scalable Customer Success Strategies :

Issue Resolution and Support :

Customer Advocacy in the Digital Realm :

Qualifications :

Join our Digital Customer Success Team :

Be at the forefront of Digital Customer Success at Basware. Apply today to bring your content creation skills, data-oriented mindset, and scalability approach to drive customer success in the digital realm.

Skills Required

Data Analytics, Customer Relationship Management