Customer Success Manager

We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.

Responsibilities

• Own customer onboarding, training, and engagement for B2B SaaS products.
• Act as the voice of the customer internally, working with product and support teams.
• Ensure product adoption and track usage metrics to maximize customer satisfaction.
• Identify upsell / cross-sell opportunities in collaboration with the sales team.
• Manage client relationships through regular check-ins, QBRs, and renewal cycles.
• Handle customer queries, troubleshoot issues, and ensure timely resolution.
• Maintain CRM records and documentation of interactions and feedback.

Requirements

This job was posted by Simran Chugh from Togopool.

Skills Required

CRM Tools