Presales Solutions Architect

Role Summary

We are seeking a dynamic and customer-focused Presales Solution Architect – Digital Infrastructure Management Services (DIMS) who combines technical depth with strong business acumen. The candidate should have 5–6 years of overall IT infrastructure experience, with at least 3+ years in solutioning, delivery, or technical pre-sales.

The role requires end-to-end involvement in understanding customer requirements, collaborating with sales teams, architecting tailored solutions, preparing cost models, and presenting / pitching to customers. This role bridges technical solutioning and business positioning, making it ideal for professionals looking to step up from delivery / operations into solution ownership and client engagement.

Key Responsibilities

Customer Engagement & Requirement Gathering

Act as a trusted advisor during customer discussions, workshops, and discovery sessions to capture business and technical requirements.

Analyze customer IT landscapes, identify gaps, and propose innovative DIMS solutions aligned to their transformation and optimization goals.

Translate business outcomes into technical architectures and service delivery models.

Architect solutions across all DIMS towers including :

Data Center Operations (L1–L2-L3 monitoring, incident / change / problem management etc.)

Enterprise Networks (WAN, SD-WAN, routing / switching, network monitoring)

Storage & Backup (SAN / NAS, replication, tape / cloud workflows)

Workplace Services (EUS, VDI, patching, imaging, remote support)

Service Desk (ticket lifecycle, automation, ITSM tools like Manage Engine, ServiceNow)

Own the solution end-to-end from conceptualization to delivery handover, ensuring technical feasibility and compliance with customer requirements.

Develop architecture diagrams, workflows, and operating models to clearly articulate the solution approach.

Partner with sales teams to position solutions effectively during pursuits, proposals and presentations.

Contribute to RFP / RFQ / RFI responses with detailed technical write-ups, solution differentiators and compliance matrices.

Participate in customer pitches and executive-level presentations to explain solutions in a business-centric manner.

Build detailed effort and cost models based on service scope, resource estimation, and delivery assumptions.

Create BoQs, pricing models, and cost-to-serve frameworks in collaboration with finance and delivery teams.

Support sales in achieving competitive pricing while maintaining profitability.

Work closely with delivery, transition and OEM partners to validate service feasibility and effort drivers.

Contribute to solution repositories, reusable assets, and knowledge base for faster turnaround on future pursuits.

Provide inputs to enhance offerings, service catalogs and go-to-market (GTM) strategies.

Strong exposure to ITIL-based Service Management , SLA / KPI frameworks and incident / problem / change workflows.

Hands-on understanding of :

Service Desk operations (ticketing tools, escalation workflows)

End-User Computing (device lifecycle, remote support, endpoint management tools)

Networking (L1–L2-L3 troubleshooting, WAN, SD-WAN fundamentals)

Storage / Backup (tools, policies, retention models)

Data Center Monitoring & Operations (tools, automation, L1-L3 incident handling)

Proven ability to design Visio diagrams, Excel-based estimation models and structured Word proposals.

Strong stakeholder management skills with the ability to influence both technical and business audiences.

Team-oriented, adaptable and capable of growing into a lead Solution Architect role.

ITIL Foundation – for service management grounding

CCNA – for networking fundamentals

MCSA or equivalent – for infrastructure dept.

OEM certifications / exposure (e.g., NetApp, Dell EMC, HPE, Commvault, Veritas) – advantageous