3i Infotech - Presales Solution Architect

Position : Presales Solution Architect Digital Infrastructure Management Services (DIMS)

Experience : 5-6 Years

Job Summary :

We are seeking a highly skilled and dynamic Presales Solution Architect with 5-6 years of overall experience in IT infrastructure, including at least 3+ years in solutioning or technical pre-sales. The ideal candidate combines technical depth with strong business acumen. You will act as a trusted advisor to customers, translating their business needs into tailored DIMS solutions. This role is a perfect fit for a professional looking to transition from delivery / operations into a client-facing role with ownership of the entire solution lifecycle, from conceptualization to delivery handover.

Key Responsibilities :

Solution Architecture & Design :

• Lead customer discovery sessions to capture detailed business and technical requirements.
• Analyze complex IT landscapes to identify gaps and architect innovative solutions across key DIMS towers :
• Data Center Operations : L1-L3 monitoring, incident, change, and problem management.
• Enterprise Networks : WAN, SD-WAN, routing / switching, and network monitoring.
• Storage & Backup : SAN / NAS, replication, and tape / cloud workflows.
• Workplace Services : EUS, VDI, patching, and remote support.
• Service Desk : Ticket lifecycle and automation with tools like ManageEngine or ServiceNow.
• Develop detailed architecture diagrams, workflows, and operating models to clearly articulate the proposed solution.

Commercial & Client Engagement :

Internal Collaboration & Knowledge Management :

Required Skills & Qualifications

Core Experience :

Technical Proficiency :

Soft Skills :

Preferred Qualifications :

(ref : hirist.tech)