CRM Business Analyst - Re-platforming(Chennai,Bangalore)

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The Data, Digital and Coverage Platform Team (DDCP) unit, sits within the Corporate and Investment Banking (CIB) division, is looking to hire a CRM Business Analyst to join an established program that has been set up to deliver Customer relationship management (CRM) solution for our frontline sales team. The program looks to transform our sales, marketing & servicing approach, to unlock new revenue opportunities and to support our top-line growth ambition.

The CRM Business Analyst will support CRM Product Owner & drive the definition and implementation of pan-CIB transformation initiative CRMx. Responsibilities include aligning the CRM Sales & Marketing Roadmap to the overall vision & strategy set by the Chief Product Owner and to take up ownership of the CRMx Sales & Marketing product backlog. The initial focus will be on driving re-platorming of current Pega based IMPACT application into CRMx.

Strategy

Presents and leads sessions and requirement workshops, based on Agile Delivery Methods

Defines, refines, socializes, and tracks product roadmap for owned CRM capabilities together with Product Owner(s)

Has knowledge of CRM products (Desired Dynamics 365 etc), ServiceBench

to make adequate design decisions & propose solutions to requirements based on industry & technology best practices

Manage vendors, do joint design, and influence product direction

Drive adoption of the product

Business

Knowledge of CIB business processes & products and processes [preferred].

Processes

Support project team on commercialisation of project deliverables such as Sales users training, workshops, and roadshows by helping design the agenda, scheduling meetings, logistics and materials as and when required.

Key Responsibilities

People & Talent

Support CRM CoE team members with direct reporting line on their deliverables

Continually strive to share key relevant knowledge and learnings with others across the team

Provide design and process specific coaching to new / existing members of the team

Risk Management

Manage all Deliverables Risk aspects and activities related to CRM owned processes with First line (GPOS / CPOS)

Ensure there is due diligence on vendor capabilities and service records when involved in evaluating vendor

Confidential information related to programme / projects costs and resources must be handled in discreet and professional manner.

Review & mitigate process & business-related impacts with Process, Operational Risk and CFCC Owners as applicable

Governance

Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite.

Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.

Responsible for delivering 'effective governance' within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.

Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank's risk appetite.

Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank's Risk framework, in the identification, assessment, mitigation, control and monitoring of risk

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Key stakeholders

Internal :

Frontline Sales- Client Coverage Senior Bankers, GAMs, RAMs, FAMs, and Global Banking Bankers

Country / Regional / Segment CIB Business Managers

DDCP CRM and Sales Enablement Product Owners

DDCP CRM and Sales Enablement Hive Chief Product Owners

FAST - Commercialisation / Change lead & team

Global Implementation Team - TB and FSS

Sales Enablement Refinement Forum

Sales Enablement Hive Leadership Team

Sales Enablement Hive Squads

DDCP Frontline Application and Support team (FAST) MT members

CIB Process Owners and Process Owners delegates, where relevant

Risk Framework Owners for CIB Processes, where relevant

Legal, Audit and CFCC, where relevant

CIB DDCP MT, where relevant

CIB Business Head MT's, where relevant

External :

External vendors and suppliers, where relevan

Qualifications

8-10+ years in digital & technology implementations, preferably in a large Financial services organization, handling complex implementations

6+ years' experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a Product Delivery, Business Analyst, or similar role

Prior experience in managing change for a CRM platform is preferred, ideally experience in a vendor solution delivery

Understanding of wholesale / corporate banking products, processes, and an appreciation of the role of frontline and their needs would be valuable

Desired - Agile Business Analysis training / certification

Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative sales engagement technology.

Experience in the analysis and understanding of business processes and needs to develop a Product backlog, Feature backlog and User stories

Experienced with managing delivery with scrum masters, technical developers, and architects

Develop and maintain the product vision and roadmap with (C)POs, squads, and stakeholders

Ability to manage effective planning, implementation, evaluation, and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology

Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.

Strong intellect with superior analytical, problem solving and decision-making skills

Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results

Strong communication skills - oral, written and presentation to explain complex or technical issues for a broad audience

Strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments / product areas)

Ability to build effective working relationships across all levels of a diverse, global organisation

Exceptional collaboration skills, strong team player

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Visit our careers website www.sc.com / careers