Microsoft Dynamics CRM Business Analyst

Overview :

We are seeking a skilled Senior Business Process Analyst with expertise in Microsoft Dynamics CRM and Power Apps to drive business process improvements and support system implementations. This role is critical in bridging the gap between business needs and technical solutions, ensuring seamless project execution and user adoption.

Key Responsibilities :

Analyze, design, and implement business solutions using Dynamics CRM and Power Apps

Manage Hyper Care incident processes, ensuring timely resolution of critical issues

Facilitate coordination between developers, testers, and product owners throughout the project lifecycle

Gather and document business requirements; translate into functional specifications

Conduct gap analysis between current and desired business processes

Create and maintain documentation including process flows, user stories, and training materials

Perform system testing and support User Acceptance Testing (UAT)

Provide training and support to end-users on new features and processes

Monitor system performance and recommend improvements

Stay current with Dynamics CRM and Power Apps capabilities and best practices

Required Skills :

Strong knowledge of Microsoft Dynamics CRM and Power Apps

Experience in Hyper Care incident management

Excellent analytical and problem-solving abilities

Strong communication and interpersonal skills

Ability to manage multiple projects and priorities

Familiarity with Agile methodologies

Bachelor’s degree in Business, IT, or related field

Preferred Qualifications :

Relevant certifications (e.g., Microsoft Certified : Dynamics CRM Functional Consultant)

Experience in change management and process improvement

Knowledge of data analysis and visualization tools

Experience with Sales, Field Service, and CRM modules

Best Regards

Hemanth Kumar