Configuration Business Analyst

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Role :

The candidate is responsible for configuring client setup at both the employer and administrator levels, business analysis assistance for Active and Retiree clients, and peg and funding support to Retiree clients.

Additionally, the team evaluates and analyses client requests and if development is required, the team prepares the request for the Product department’s intake process.

Responsibilities include :

Be responsible for onboarding new client configurations and maintaining existing client changes

Make updates to production configuration at the employer, administrator, and system levels on the Enterprise platforms.

Provide business analysis support to client management teams.

Provide peg and funding analysis / support to Financial Operations and Client Management teams

Query the production databases to verify configuration changes are working as expected.

Support infrastructure and software releases during checkout period as needed.

Represent the Configuration and Analysis team in meetings with other Benefit Accounts and Individual Marketplace teams as appropriate.

Research issues production using the Acclaim Portal, the production databases, and other tools as needed.

Assist with the audit of production database changes as required for SOC, Internal Audit, and other audit requirements.

Must be ready and willing to take on additional assignments / challenges and must be flexible with task assignments and perform quality checking.

Works collaboratively with team members and consults supervisors / SMEs when required and provides resolutions as needed.

Share observations on processes improvements.

Seek ways to gain in-depth knowledge. Highlights any exceptions / deviations found and works towards a resolution while maintaining process controls.

Qualifications

Requirements :

Bachelor's degree in computer science, engineering, or a related field.

A minimum of 5+ years of Software Development experience, out of which the majority should be relevant to T-SQL and C#.

Strong analytical and problem-solving skills

Knowledge of Excel macros are added advantage

Intellectual curiosity and strong interest in learning new technology and software

Must be able to meet critical timelines that are set forth by the client, ERISA, and internal processes.

Excellent written and verbal communication skills to work effectively with external clients, stakeholders and internal team members.

Strong sense of urgency, ownership and accountability for completing the assigned task.

Ability to maintain a positive attitude.

Strong attention to details.

High level of organization and planning skills, ability to create detailed plans and the diligence to follow and monitor the plans through execution and completion

Ability to collaborate with a team and work well with others.