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Vice President, Investment Product Manager, Consumer Banking Group

Vice President, Investment Product Manager, Consumer Banking Group

ConfidentialMumbai
30+ days ago
Job description

Job description

Business Function

As the leading bank in Asia , DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the Consumer Banking business.DBS has a full spectrum of products and services, including deposits, investments, insurance ,mortgages ,credit cards and personal loans ,to help our customers realise their dreams and aspirations.

Responsibilities

  • Grow income from Mutual fund distribution business (trail revenue) and Asset under Management (AUMs) for the Bank and achieve the same in line with budgets.
  • Conceptualize innovative products leading to overall revenue generation of investment income.
  • Co ordinate with regional team for New product approval, update on various business metrics.
  • Conduct regular Reviews of existing Mutual Fund schemes and provide inputs in Fund selection Process.
  • Prepare effective product updates to be shared with all stakeholders.
  • Creating Product awareness among branches through campaign providing product training to the branches and relationship managers.
  • Drive MF penetration and increase awareness and activation of Product across channels (including DigiBank) through Intelligent and intuitive marketing and promotion campaigns.
  • Timely roll out of cross-sell campaigns.
  • Support Branches and ensuring Timely resolution of branch customer queries
  • Closely work with regional and local Marketing team to drive the digital guidance and Investment literacy initiatives, communication of newsletters market insights to customers.
  • Ensure compliance to regulatory guidelines (Internal and External) on a need basis
  • Process streamlining and process improvements
  • Keep track of new and upcoming regulations for various countries

Requirements

Sales Management :

  • To ensure FY budget achievement in investment(Channelmanagement for Branch banking, Priority Business and others)
  • Monitoring RMs Business productivity, process compliance adherence.
  • Working with Business Analytics team to explore new opportunities for business growth.
  • Supporting Investment counsellors with inputs regarding Products, market, strategic initiative, MIS,Operational aspects etc.
  • Initiating and implementing Marketing campaigns targeting existing and prospective customers for cross sel, Upsell, deeper penetration and strengthening business relationship.
  • Driving sales volume by increasing the number of financial Transactions and non-financial transaction
  • Increase the number of SIP Transactions through the Digital assets and cross sell as well .
  • To increase the number customer retention acquisition through digital Assets
  • To continuously monitor the sales channel and sales performance for better outcomes for the bank
  • To own and operate training modules for sales channel and do run ebd-to-end MIS Management for sales and processes
  • To act promptly basis channel and customer feedback on journey / process and system.
  • Product Management :

  • To manage demat, ASBA and / or any other product(s) that the Investment Team launches for Treasures customers.
  • To identify opportunities for process improvement and implementation best practices
  • To build understanding of demat, ASBA to make informed decisions.
  • To Integrate within organization, building project along with group synergy and crreate cross-functional
  • tie-ups.
  • To improve sales and operational Journeys for better conversion and customer experience
  • Communication Management :

  • To organise and run sales campaigns, D2C communication and marketing campaigns through digital and offline initiatives.
  • To set up investments in phone banking and VRM channel.
  • Other activities :

    To liaise with Legal, compliance, Marketing IT team for timely changes in regulation.

    Launch of NFO / Product and drive end to end process and implementation.

    Strategies campaign to support sales team to upscale business.

  • To register and execute legal agreement and renew with help of legal and compliance team.
  • To work with cross-functional teams to improve operational efficiency with timely changes and process updation.
  • To fulfill audit requirement, as and when such requirements arise.
  • To communicate with sales team and provide all tech support with regards to digital assets
  • To be the Process owner and to manage escalations, data and any system changes.
  • Measurement criteria

  • Revenue achievement
  • Timely roll out of cross-sell campaigns
  • Timely resolution of branch customer queries
  • Branch Support through channel
  • Core Competencies

  • Communication skills
  • Interpersonal Relationship Skills
  • Requisite skills

  • Analytical Skills
  • Good Product Knowledge
  • Skills Required

    Financial Analysis, Risk Management

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