Customer Service Voice

Description

We are seeking a dedicated Customer Service Voice professional to join our team in India. The ideal candidate will be responsible for delivering exceptional customer service through voice communication, resolving inquiries, and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses via voice communication.
• Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records of conversations in the system.
• Collaborate with other departments to ensure customer needs are met.
• Provide product and service information to customers to assist them in making informed decisions.

Skills and Qualifications

Skills Required

crm software, Call Handling, Product Knowledge, Troubleshooting Skills, Conflict Resolution, Data Entry, Time Management, Active Listening, Customer Engagement, Inbound Calling, Inbound, Cse