Hotel Operation Executive (B2C)

Job Title : Hotel Operations Executive

Experience : 6 Months to 1+ Years

Job Summary

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements

Skills : - Operations, Travel management and Hospitality

Skills Required

Communication Skills, Hospitality, Customer Support, Travel Management, Operations