Hotel Sales Executive / Manager

Roles & Responsibilities :

• Business Development :
• Identify, prospect, and secure new business opportunities in local, regional, and national markets.
• Develop and implement sales strategies to meet and exceed revenue goals.
• Promote the hotel's services to potential clients, including meeting planners, corporate clients, travel agencies, and event organizers.
• Create and follow up on leads through phone calls, emails, and face-to-face meetings.
• Client Relationship Management :
• Build and maintain strong relationships with key clients, partners, and stakeholders to maximize long-term revenue potential.
• Meet regularly with clients to maintain rapport and understand their needs.
• Provide personalized service to clients and ensure customer satisfaction.
• Sales Presentations & Negotiations :
• Conduct hotel site inspections, presentations, and tailored proposals for clients, showcasing the hotel's facilities, services, and packages.
• Negotiate rates, terms, and contracts with clients in line with the hotel's guidelines and revenue targets.
• Track client feedback and ensure expectations are met during and after their stay or event.
• Market Research & Reporting :
• Monitor competitor activities and trends in the market.
• Provide regular reports on sales activity, lead conversion, and performance.
• Present forecasts, sales updates, and market intelligence to senior management.
• Networking & Industry Representation :
• Attend industry events, trade shows, and conferences to expand the hotel's reach and network.
• Represent the hotel at community events, industry gatherings, and networking opportunities to build visibility and drive sales.
• Collaboration with Marketing & Operations :
• Work closely with the marketing team to ensure consistency in promotional campaigns.
• Collaborate with hotel operations teams to ensure seamless execution of group bookings, meetings, and events.

Skills Required

Business Development, Sales Strategy Development, Lead Generation, Client Relationship Management, Sales Presentations, Negotiation Skills, Hotel Sales