We are looking for enthusiastic Tech Support / Help Desk Engineers to join our team in Hyderabad .
Open Positions
- Engineer : 1–5 years experience | 50 openings | CTC : 3 – 5.5 LPA
Job Description
Role & Responsibilities
Provide technical assistance via phone, chat, email, and video calls.Deliver L1 & L2 remote support for Linux, Mac, Windows, Chrome, and Android.Troubleshoot network and OS-related issues, escalating when necessary.Document incidents and resolutions using standard tools / procedures.Participate in technical training and maintain knowledge base usage.Desired Candidate Profile
Working knowledge of Windows OS (Linux knowledge is a plus).Good understanding of PC architecture / technology .Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and comprehension skills.For experienced candidates : Minimum 1 year of international calling / technical troubleshooting experience (hardware & software issues).Location
Hyderabad | Full-time opportunity