Customer Care Executive
ConfidentialAhmedabad6 days ago
Job descriptionCustomer Interaction : Communicate with customers via phone and email to address inquiries, complaints, or service-related issues. Support Initiatives : Provide hands-on support for customer care activities, ensuring prompt and effective resolution of customer concerns. Cross-Selling & Up-Selling : Identify opportunities to promote additional products or services during customer interactions. Performance Tracking : Monitor and track key customer service metrics to evaluate the efficiency and quality of support provided. Data Capture : Accurately document customer interactions, feedback, and service issues in the system for future reference and improvement. Customer Satisfaction : Work consistently to ensure high levels of customer satisfaction and retention through quality service.
Skills Required
Customer Interaction, Customer Support
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Customer Care Executive • Ahmedabad
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