Network Operations Center Engineer

Site Reliability Engineer - NOC

Make Your Mark

The Observability Engineer – NOC, you will build and maintain tools, applications and services supporting the BlackLine SaaS application and internal teams. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with container technologies. Large SaaS experience is very desirable.

You’ll Get To

• Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds.
• Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment.
• Monitor and maintain health, performance, and security of all infrastructure components.
• Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything
• Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base.
• Triaging first level events and incidents.
• Adhere to the change management and other established processes and procedures.
• Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses.
• Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements.
• Adhere to SLA compliance as defined.
• Participate in a scheduled 24 / 7 on-call rotation for second tier support escalations.

What You’ll Bring

We’re Even More Excited If You Have