Pretium - Network Operations Center Manager / Lead - TCP / IP

Network Operations Center (NOC) Manager / Lead

Position Level : Senior Level / Management

Reports To : Director, IT Infrastructure

Position Summary :

The NOC Manager is responsible for the operational performance, leadership, and strategic direction of the enterprises 24 / 7 Network Operations Center. This role ensures network availability, incident resolution, team execution, and infrastructure reliability across 300+ global sites. The NOC Manager serves as both a people leader and technical enabler, driving continuous improvement, proactive monitoring, and efficient escalation workflows while aligning network operations with enterprise standards and business outcomes.

Key Responsibilities :

Operational Leadership :

• Manage and lead the daily operations of a global NOC supporting a multi-site, hybrid cloud environment
• Oversee Tier 13 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring
• Serve as the highest operational escalation point for network incidents and outages
• Maintain and enforce 24 / 7 shift coverage, including staffing, scheduling, and on-call rotations

Team Management & Development :

Strategy & Automation :

Cross-Functional Collaboration :

Reporting & Communication :

Required Qualifications :

Preferred Qualifications :

(ref : hirist.tech)