About Job :
- Network Operation Managers are responsible for maintaining Network Operations service with committed SLA.
- Their goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for their users. Users may be staff, clients, customers and suppliers.
- Networks can include : computer; voice; firewall.
- Responsible for the daily performance and availability of the organization's network. Analyses network and recommends upgrades / changes; assesses organization's current and future network needs.
- Oversees the daily operations of network staff and records incidents and changes. Typically reports to Mid management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project / department milestones / goals are met and adhering to approved budgets.
- Technically must be good to training team to improve Engineer skillsets as per the current & new technology.
- Network Operations Manager with a proven track record of leading and developing the Network Operations Centre function, The key responsibilities are to manage the team to ensure service quality and network efficiency. The post holder will manage the budget and lead improvements to Maintenance, Provisioning, Service Restoration and Data Centre processes and Responsibilities :
- Designing of Network Operation Management ,Perform review of team & Define
Improvement plans , Discussion with customer for new requirement of the customers for ops
support.
Network Ops Managers will be a part of the Project execution team & Network Operations team, He will be deployed to customer locationHe is responsible to understand the customer expectations & need , then define the networkrequirements
Should be capable of preparing the Project Schedule for network activity & ManageOperations activities
Must be Train team on new technology & improve team skill sets periodic basisMust have multiple Product knowledge and Work experienceGood ITIL Knowledge of IT process is Skills :Take responsibility for the day-to-day operation of the team, providing overall guidance andsupervision
Maintain and monitor required staffing levels and schedule to ensure that the team can meetthe demand and respond in a timely manner to network and server anomalies and outages
Maintenance managing routines, obsolescence, contracts, suppliers, service providersProvisioning meeting SLA on new provisions, Service Restoration - meeting SLA on servicesCapacity management managing utilisation of assets
To develop the team and work with Project departments to achieve common business goalsTo act as an escalation, point for customer problems and questions via telephone, e-mail, andface to face
To be escalation contact for service issues, out of hours Ensuring the right environment is inplace so that staff are effectively mentored, developed and trained
Develop and own the processes and procedures used by the team, based on best practice forthe industry
Develop documentation related to the departments work processes which is up to date andaccurately reflects the day to day running of the team
Organise and prioritise workload Led internal projects to improve serviceCommunicate with suppliers and service providers on behalf of the companyConduct team reviews and be responsible for personal and career development of teammembers
Significant proven experience in comparable role in any organizationPrevious extensive experience of building and developing a technical Team,Excellent verbal and written communication skillsAble to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirementsThe ability to handle objections and resistance to change Ability to cope with changingenvironment including adapting to meet emergency business critical events
Effectively plans and organises own workloadSelf-motivated Capable of working under pressure / using own initiative with minimalsupervision, Team player, who contributes ideas and suggestions for improvement.
Happy to challenge existing processes and proceduresExposure to running projects effectively is essentialExperience of ITIL is desirable & SOX Skills :Knowledge of network security technologies, log formats, SIEM technologies, and securityoperations
Possession of excellent oral and written communication : Possessing a Bachelors degree or higher :Essential - Any Certificates - TIL , ITIL Ops Mgt. Or Service Mgt.Desirable - CCNA, CCNP, CCIE.(ref : hirist.tech)