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Customer Experience and Support - Mumbai

Customer Experience and Support - Mumbai

Rentokil InitialMumbai, MH, IN
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details : https : / / www.rentokil-pestcontrolindia.com

About the Role :

  • The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities :

  • Should be able to set the targets for the renewals based on the monthly portfolio
  • To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
  • Compliant Management- To identify & resolve the customers' complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • Should be able to analyse data and over the challenging areas to improve month-on-month performance.
  • Should be able to share the monthly dashboard with the analysis and recommendations

    • Key Result Areas :

  • Managing Residential & Commercial Renewals
  • Deliver budgeted profit through Price Increase
  • Lead Generation and self conversion
  • Customer Retention

    • Competencies (Skills essential to the role) :

  • Attentiveness.
  • Clear communication skills.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

    • Educational Qualification / Other Requirement :

  • Graduation

    • Role Type / Key working relationships :

  • Individual Contributor
  • Internal team
  • External stakeholders

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.