Production Support Engineer

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description :

Role : Production Support Engineer

Team : RPE

Location : Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities :

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Develop automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Interface with Developers to drive application fixes with right business justification.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills :

Production Support Engineer